Hello, how can ATALINK help you?

Case 1. You have logged in account and forgotten password

Step 1: Tap on the bottom Menu

Step 2: Tap on Settings > Change Password 

Step 3: Tap on Forgot Password?

Step 4: On  the Let's Find Your Account screen, enter your email address or phone number > Continue

Step 5: Enter the confirmation code sent to your SMS or email. Then, tap on the Continue button.

Step 6: On the  Secure Your Password screen, type your new password, and re-type it. Note: The password is case sensitive and must be between 8 and 20 characters, at least two of the following: letters, numbers, and symbols.

Step 7: Tap on Save Changes to finish

Case 2. You have not logged in yet and forgotten password

Step 1: Tap on Forgot Password on  the Sign-In Screen

Step 2: On  the Let's Find Your Account screen, enter your email address or phone number > Continue

Step 3: Enter the confirmation code sent to your SMS or email. Then, tap on the Continue button.

Step 4: On the  Secure Your Password screen, type your new password, and re-type it. Note: The password is case sensitive and must be between 8 and 20 characters, at least two of the following: letters, numbers, and symbols.

Step 5: Tap on Save Changes to finish