Create return orders based on sales orders

Please access the website version to use this feature

Note: Only sales orders with “Closed” status can create return orders

To create a return order based on a sales order, you need to perform the following steps:

Step 1: Access the My Tasks section by clicking the icon on the Menu bar

Then select Sales > Sales Orders

Step 2: At the order where you need to create a return order, select the icon… > Click Create return order

Step 3: Fill in the information of the Return Order and then press the button

  • Click Create to save the Return Order. The newly created return order will be saved as Draft
  • Click Create and Submit to create a new return order and this return will be sent to NCC and saved as Sent.
  • Click Cancel to cancel the return order you just created